Piyush Mola
@piyushmola
I lead enterprise delivery and quality transformation through AI-native QA and intelligent automation.
IndiaWhat I'm looking for
I’m a technology delivery and transformation leader focused on elevating Quality Engineering into a business growth lever. I combine hands-on technical depth with complex, end-to-end program execution and the people leadership needed to scale high-performing teams.
Over 14+ years, I’ve anchored enterprise initiatives that strengthened client confidence and delivery outcomes. I led an $8M program over 2.5 years, maintained CSAT above 80%, and delivered a 15-point NPS improvement through rigorous quality standards and stakeholder governance.
I drive measurable efficiency through process transformation and AI augmentation. I reduced Cost of Quality by 5–30% across 15+ engagements, and achieved 60% reduction in maintenance overhead and 30% QA cycle compression by implementing AI-driven smart test suites, including autonomous agents and self-healing frameworks.
Today, I deepen AI fluency to architect the next generation of AI-native QA and intelligent delivery ecosystems. I build testing CoEs, govern OKRs/KPIs/SLAs, modernize delivery pipelines, and use data reliability dashboards to reduce executive reporting effort—so teams ship with stability, speed, and zero disruption.
Experience
Work history, roles, and key accomplishments
Architected and launched a Testing CoE that reduced QA fragmentation across vendors, scaling the team from 24 to 80 in 6 quarters and securing 40% expansion in project allocation. Anchored an $8M program over 2.5 years with CSAT above 80% and a 15-point NPS improvement through quality governance and AI-augmented testing transition.
Conducted end-to-end quality assessments for 15+ clients, performing due diligence, capability benchmarking, and transformation roadmapping that elevated process maturity by 2–3 levels. Instituted RCA/CAPA governance and Shift-Left testing, driving 20–50% defect recurrence reduction and 30–40% testing cost reduction.
Led end-to-end test management for a platform modernization, achieving 85% defect containment through RTM audits, test suite reviews, and exploratory testing. Owned QA accountability across development/CAB/release teams, integrating QA into CI/CD pipelines to ensure stable, on-time MVP delivery and zero-defect production leakage.
Led a 15-member team to the #1 CSAT ranking among 4 delivery streams. Enforced PII/GDPR governance and maintained a zero-breach record for a U.S.-based HCM platform.
Acted as the point BA for a new Payments system implementation, delivering 100% requirements traceability from elicitation through sign-off. Produced and maintained structured requirements documentation to support delivery and governance.
Contributed to 30+ RFP/RFI responses within the Performance Testing CoE by developing tailored solutions and performance testing roadmaps. Supported proposal development with structured capability and delivery planning for prospective clients.
Provided L1/L2 incident resolution for a pharmacy management system while maintaining >95% SLA compliance. Troubleshot application and operational issues to restore service and support stable day-to-day operations.
Education
Degrees, certifications, and relevant coursework
Institute of Technical Education and Research (ITER)
Bachelor of Technology, Applied Electronics & Instrumentation
2007 - 2011
Earned a Bachelor of Technology in Applied Electronics & Instrumentation from Institute of Technical Education and Research (ITER), Bhubaneswar, completing the program in 2011.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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