Saad Iqbal
@saadiqbal
Results-driven Customer Service Associate specializing in high-volume support and outbound USA sales, delivering KPIs and top PRRs remotely.
PakistanWhat I'm looking for
I’m a results-driven Customer Service Associate with 1–2 years of experience at Amazon, handling 100+ customer interactions daily via phone, chat, and email. I maintain an AHT of 8 min 12 sec while staying within performance targets, and I’ve delivered the highest PRRs in a single month as a top performer.
I also bring outbound USA sales experience, conducting 100+ outbound calls daily and exceeding monthly sales targets through strong objection handling and persuasion. I understand US customer expectations and communicate in a way that drives outcomes.
I’m known for consistent KPI delivery—CSAT, FCR, and Quality Assurance—and for resolving order issues, returns, refunds, and account queries with high accuracy. I’m seeking a remote CSA role with a global company where I can keep performing at a high-volume standard.
Experience
Work history, roles, and key accomplishments
Handled 100+ customer interactions daily via phone, chat, and email while maintaining AHT of 8 min 12 sec within performance targets. Achieved highest PRRs in a month and consistently met KPIs including CSAT, FCR, and Quality Assurance, resolving order, return, refund, and account issues with high accuracy.
Education
Degrees, certifications, and relevant coursework
University of Lahore
Bachelor's Degree
Completed a Bachelor's degree (graduate) at the University of Lahore in Pakistan.
Availability
Location
PakistanAuthorized to work in
Job categories
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