Rylie Hanson

I'm a dedicated Technical Analyst with extensive experience in troubleshooting and managing computer systems, networks, and servers. Currently, I work at Sonic Healthcare USA, where I provide remote support and coordinate multiple projects to ensure smooth operations in a clinical environment. My role involves writing standard operating procedures and providing timely support for critical incidents, showcasing my ability to handle high-pressure situations effectively.

Previously, I served as a Computer Operator II at IGT Data Center of the Americas, where I honed my skills in server management and incident response. I collaborated closely with engineers and operations support to implement change requests and manage incidents, ensuring the reliability of production servers. My educational background in Computer Engineering Technology, combined with professional training in project management and quality assurance, equips me with a solid foundation to excel in technical roles.