Rioberry User
@rioberryuser
Experienced professional specializing in real estate virtual assistance.
What I'm looking for
I am an experienced professional specializing in real estate virtual assistance, customer service, and process management. My expertise lies in utilizing CRM tools such as HubSpot and Salesforce, along with Adobe Sign and Microsoft Excel, to streamline operations and enhance client satisfaction. I have a proven ability to resolve complex issues, ensure compliance, and deliver results in dynamic environments.
Throughout my career, I have effectively managed client and lead databases, prepared contracts, and facilitated e-signature processes, significantly improving document turnaround times. My role as a Real Estate Virtual Assistant has allowed me to maintain professional communication through various channels, including email and chat, while creating detailed Excel spreadsheets for tracking key metrics and reporting to clients.
In my previous positions, I have leveraged my skills in lead generation, customer relationship management, and process execution to enhance team workflows and ensure customer satisfaction. I am dedicated to maintaining regulatory compliance and delivering exceptional service in all interactions.
Experience
Work history, roles, and key accomplishments
Real Estate Virtual Assistant
REVAGlobal
Oct 2021 - Mar 2024 (2 years 5 months)
Specialized in managing client databases using CRM tools like HubSpot, prepared contracts with Adobe Sign, and maintained professional communication through Microsoft Outlook. Created detailed Excel spreadsheets for tracking metrics and reporting to clients.
Account Manager (Escalations)
CapitalOne
Mar 2018 - Feb 2021 (2 years 11 months)
Reviewed customer case histories to resolve disputes, provided compensations, and communicated company policies effectively. Utilized CRM tools for tracking customer interactions and ensuring compliance with guidelines.
Senior Process Executive
SuntrustBank
Jan 2016 - Dec 2016 (11 months)
Leveraged CRM tools to track and resolve customer issues, enhanced workflows through Excel, and focused on regulatory compliance and customer satisfaction in all interactions.
Education
Degrees, certifications, and relevant coursework
La Consolacion College
Bachelor of Science, Hospitality Management
2021 - 2024
Bachelor of Science in Hospitality Management Major in Tourism. Utilized CRM tools, including HubSpot, to manage client and lead databases, ensuring accurate tracking and follow-up.
St. Therese of the Child Jesus School
2004 - 2008
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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