Open to opportunities

Ryan O’Sullivan

@ryanosullivan1

Message

Personable retail manager with expertise in customer service and support.

United States

Message

What I'm looking for

I am looking for a role that fosters growth, values customer satisfaction, and encourages team collaboration.

I am a dedicated retail manager with over five years of experience in service and support. My journey has been marked by a commitment to customer loyalty and satisfaction, which I achieve through effective conflict mediation, time management, and sales strategies. I pride myself on being a personable and friendly team player, always striving to create a positive environment for both customers and staff.

Currently, I serve as a Preschool Administrator at KLA Walnut Creek, where I have streamlined daily operations and managed a team of over forty staff members. My role involves ensuring compliance with state licensing regulations and fostering strong relationships with parents through regular communication. Previously, I held leadership positions at Rocket Fizz and GameStop, where I developed marketing strategies, conducted inventory analysis, and trained staff to enhance customer service. My ability to listen actively and multitask has been instrumental in my success in these roles.

Experience

Work history, roles, and key accomplishments

Current

Preschool Administrator

Current

KLA Walnut Creek

Aug 2024 - Present (10 months)

Streamlined daily operations for increased efficiency and oversaw safety requirements, inspection, and certification procedures. Managed day-to-day operations for over forty staff members and almost two hundred students, ensuring compliance with state licensing regulations.

Operations Management Regulatory Compliance

Current

Store Lead

Current

Rocket Fizz Soda Pop & Candy Shops

Mar 2023 - Present (2 years 3 months)

Supervised associates by providing direction for stocking shelves, rotating stock, and receiving deliveries, while conducting inventory analysis to determine optimal stock levels. Developed and implemented marketing strategies to promote the store, attract new customers, and increase sales.

Inventory Management Marketing Strategy Staff Training Customer Service

Store Leader

GameStop

Oct 2021 - Present (3 years 8 months)

Uncovered customer needs utilizing prescribed customer interaction models and fielded high-volume calls, answering inquiries and resolving concerns. Maintained visual merchandising standards, ensuring an appealing store appearance that attracted customers.

Customer Service Conflict Resolution Product Knowledge

Assistant Store Manager

GameStop

Oct 2014 - Present (10 years 8 months)

Overcame customer objections using powerful product demonstrations and captured customer loyalty by implementing quick and complete resolutions for diverse issues. Developed a loyal customer base through personalized interactions, increasing repeat business and employee retention by training staff.

Sales Customer Retention Conflict Resolution Staff Training

Education

Degrees, certifications, and relevant coursework

SAE Institute of Technology - Los Angeles

Associate of Arts, Audio Engineering

Completed an Associate of Arts degree in Audio Engineering. The program focused on the technical aspects of sound production and engineering.

College of The Seqouias

Associate of Arts, English

Grade: 3.7

Graduated summa cum laude with an Associate of Arts in English, achieving a GPA of 3.7. The curriculum provided a strong foundation in literary analysis and critical thinking.

College of The Sequoias

Associate of Arts, English

Grade: summa cum laude, GPA: 3.7

Earned an Associate of Arts in English, graduating summa cum laude with a GPA of 3.7. Developed strong analytical, writing, and communication skills through coursework in literature and composition. Engaged in critical thinking and interpretation of various texts.