Open to opportunities

Jessemia Enriquez

@jessemiaenriquez

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Customer-focused retail manager driving data-informed marketing and team performance improvements.

United States

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What I'm looking for

I seek a collaborative role where I can lead teams, apply data-driven marketing and operational strategies, and mentor staff to boost customer satisfaction and revenue.

I am a retail manager with 14 years of experience specializing in customer advocacy, marketing, relationship building, and data-driven decision making. I have led large frontline teams, mentored staff, and implemented digital and promotional strategies that increased engagement and improved operational efficiency.

My background includes managing inventory and financial processes, developing seasonal marketing and digital initiatives, and applying analytical approaches to optimize product positioning and staffing. I prioritize coaching, collaboration, and measurable improvements in customer satisfaction and revenue.

Experience

Work history, roles, and key accomplishments

Digital Coach

Walmart

Jan 2022 - Dec 2023 (1 year 11 months)

Led digital initiatives and mentored staff to improve user engagement and customer satisfaction, implemented data-driven marketing and operational strategies that increased revenue and optimized promotional campaigns.

Customer Advocacy Digital Marketing Data Analysis Mentoring Inventory Management Onboarding Marketing Strategy

Digital Team Lead

Walmart

Jan 2021 - Jan 2022 (1 year)

Led the digital team to improve delivery efficiency and brand engagement, mentored 70+ team members, and implemented an analytics framework to drive measurable performance improvements.

Team Leadership Performance Metrics Onboarding Graphic Design Photo Editing

Front End Team Lead

Walmart

Jan 2019 - Jan 2021 (2 years)

Managed front-end store operations and a 100+ staff, streamlined checkout and staffing processes to boost efficiency, led community fundraising and maintained financial and compliance controls.

Operations Management Recruitment Inventory Control Training Customer Service