Matthew Gulliver

At ScalePad, I lead Product Adoption Managers, coach performance, and manage high-stakes internal and external escalations while protecting partner relationships.

I've built product adoption experience through partner training, tailored enablement sessions, training resources, performance reporting, and strategy workshops focused on partner success. I use data to guide coaching priorities and work across Product, Sales, and Support to align customer outcomes with company goals.

Previously at Motoinsight and Event Temple, I supported B2B onboarding, customer data migrations, technical issue resolution, knowledge-base maintenance, and self-service learning resources. I also acted as a voice of the customer by documenting software bugs and partnering with Product Design.

My earlier hospitality leadership experience included scheduling, revenue forecasting, client liaison work, and developing large frontline teams in high-volume environments.