Rya Mosquera
@ryamosquera
Results-driven customer service professional with strong communication skills.
What I'm looking for
I am a results-driven professional with extensive experience in customer service, device activation, and data entry. My background includes managing outbound calls, chats, and emails to resolve issues efficiently while providing technical support that enhances customer satisfaction. I thrive in remote work environments and adapt quickly to new tools and processes.
Throughout my career, I have been committed to delivering excellent support that helps businesses run smoothly and keeps clients satisfied. My strong communication and organizational skills enable me to handle inquiries about products and services effectively. I have a proven track record of proactively reaching out to customers to ensure their needs are met.
Experience
Work history, roles, and key accomplishments
Customer Service | Device Activation
Ibex Global Solutions
Jan 2022 - Jan 2025 (3 years)
Managed outbound calls, chats, and emails, resolving issues efficiently. Provided technical support to enhance customer satisfaction and proactively reached out to customers.
Customer Service Representative | Data Entry | Accounting Staff
Davao Lila Department Store
Jan 2010 - Jan 2020 (10 years)
Handled inquiries about products or services and typed information from documents into systems. Organized and maintained digital records using software like Microsoft Excel and Google Sheets.
Education
Degrees, certifications, and relevant coursework
University of Mindanao
Bachelor of Commerce, Commerce
2005 - 2006
Studied commerce at the University of Mindanao. Gained foundational knowledge in business principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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