Rwasa Jules

I support students and stakeholders at Coventry University, responding to enquiries, resolving issues, and delivering a high-quality service experience.

Across remote customer service roles with Carter's and SAFTECH Global Solutions, I've assisted North American and Canadian customers with orders, returns, exchanges, billing, service concerns, and technical support in both French and English.

I've managed 25–35+ customer interactions per shift through phone, email, and chat, while documenting cases, follow-ups, and ticket updates in CRM systems. My work includes live translation, complaint resolution, refund processing, escalation coordination, and KPI compliance.

As a freelance Data Researcher for Groupe I.Mo., I research building permits and real estate information, verify source accuracy, and organize reliable data for operational use. I also bring IT operations and data-support experience from SCIPEC, where I maintained technical and operational records in a structured environment.