At Beeline Services, I handled customer inquiries by phone, text, and other channels, and coordinated service appointments between customers and field service teams.
I entered and updated customer and appointment information, managed follow-ups, and resolved routine concerns or escalated issues when needed.
Before that, I worked as a Software Engineer at Accenture, supporting business applications and technical projects with SQL and data integration technologies.
I also troubleshot technical issues, documented processes and solutions, and worked with enterprise software, databases, and web-based technologies. I hold a Bachelor’s Degree in Computer Science from Bauman Moscow State University.
