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Ruth Rokosu

@ruthrokosu

Message

I handle high-volume customer calls, resolve objections, and protect conversion and retention outcomes.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer support or client success role where I can handle customer needs, improve retention, use CRM and ticketing tools, and work effectively across time zones.

I've supported KulaVita’s Redemption Department by handling 200–300 inbound and outbound calls daily, confirming deliveries, verifying orders, and documenting outcomes accurately.

I resolve objections in real time using structured rebuttals to keep redemption rates on target, while maintaining call-quality and KPI adherence across rotating shifts.

I've also managed remote affiliate partners at Linebet and completed high-volume text and image annotation for AI/ML datasets. I'm currently completing a BSc in Accounting and bring numeracy, process discipline, and comfort working asynchronously across time zones.

Experience

Work history, roles, and key accomplishments

Customer Support Agent

KulaVita

Jan 2026 - Jun 2026 (5 months)

Handled 200-300 outbound and inbound calls daily, confirming deliveries and verifying order accuracy. Resolved objections in real time and maintained KPI adherence across rotating shifts.

Outbound Calling Inbound Calls Objection Handling Order Verification CRM