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Ruth Olima

@rutholima

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Junior Technical Consultant at LRMG supporting client implementation, configuration, and technical issue resolution.

Kenya

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What I'm looking for

I'm looking to grow my focus in client-facing implementation and improvement, building on my experience in technical analysis, configuration, and deployment.

At LRMG, I support client implementation as a Junior Technical Consultant, building on my experience in technical support and configuration.

As a Technical Support Intern at LRMG, I managed first- and second-line helpdesk support and assisted internal teams with configurations and data loads.

I also supported client project deliverables, post-implementation support, and system demonstrations, and communicated software release information to clients.

At KCB Bank Group, I worked on emerging-threat reports, cybersecurity incident records, department self-assessments, and vendor reviews.

Experience

Work history, roles, and key accomplishments

Current

Junior Technincal Consultant

Current

LRMG

Mar 2025 - Present (1 year 7 months)

Worked as Junior Technincal Consultant at LRMG.

Technical Support Intern

LRMG

Mar 2024 - Feb 2025 (11 months)

The primary focus of this role was implementation enablement support and management of LRMG Africa clients. Its core being troubleshooting and resolution of technical queries.
Some of the main tasks being;
Managing first and second line support of the helpdesk.
Assisting and supporting internal teams such as sales and customer success teams with configurations, data loads and ad hoc requests.
Esc

Information Risk Intern

KCB Bank Group

Sep 2022 - Dec 2022 (3 months)

Worked on variouscyber security tasks such as:

Writing Emerging Threats reports highlighting
possible threats to the bank.
Recording Cybersecurity Incidences that occur
within the Bank
Carrying out department self-assessments
Creating Risk In Sync reports
Carrying out vendor assessments and reviews