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Anthony Kamau

@anthonykamau1

Core Banking Support Analyst at Absa Bank Kenya PLC, maintaining 99.9% uptime for Oracle FLEXCUBE.

At Absa Bank Kenya PLC, I provide Layer II support for more than 100 branches and maintain 99.9% uptime for Oracle FLEXCUBE core banking and payment services. I manage ServiceNow tickets within SLA and was awarded Best Core Banking Performer in SLA Clearance 2025.

During my cybersecurity secondment at Absa Bank Kenya PLC, I monitored risks through the CSO Dashboard and supported SOC alert triage, root cause analysis, and forensic evidence collection. Vulnerability management and patching achieved over 90% compliance across more than 300 assets.

Earlier at Absa Bank Kenya PLC, I supported end users and implemented an end-to-end technology solution for Virtual Branch operations. As an ICT Intern at United Nations Office Nairobi, I contributed to digital forensics and electronic archiving that reduced information retrieval time from two days to 30 minutes.

Experience

Work history, roles, and key accomplishments

Current

Core Banking Support Analyst

Current

Absa Bank Kenya PLC

Mar 2025 - Present (1 year 7 months)

Provides Layer II IT support for 100+ branches, managing ServiceNow tickets within SLA and maintaining 99.9% uptime for Oracle FLEXCUBE core banking and payment systems. Executes Oracle PL/SQL and Microsoft SQL queries for data analysis and transaction verification.

ServiceNow Oracle Flexcube Pl SQL Microsoft SQL ITIL Incident Management SLA Management Hardware Support Software support Active Directory Windows

Cybersecurity Analyst (Secondment)

Absa Bank Kenya PLC

Jan 2025 - Mar 2025 (2 months)

Monitored cybersecurity risks via CSO Dashboard (SIEM) and conducted vulnerability assessments, achieving over 90% patch compliance across 300+ assets. Supported SOC triage, root cause analysis, and forensic evidence collection.

SIEM CSO Dashboard Vulnerability Management Nessus Skybox EDR XDR NAC Encryption Incident Triage Root Cause Analysis Forensic Data Collections Threat Intelligence Penetration testing coordination

IT Support Engineer

Absa Bank Kenya PLC

May 2023 - Jan 2025 (1 year 8 months)

Provided first and second-line technical support for desktops, laptops, printers, and business-critical applications. Managed Active Directory accounts, endpoint security, and IT asset inventories, and pioneered a virtual branch solution.

Windows Active Directory Hardware Support Software support Network Troubleshooting Endpoint Security Antivirus IT Asset Management Knowledge Base Virtual Operations

ICT Intern

United Nations Office Nairobi

Jul 2022 - Jan 2023 (6 months)

Provided first-line ICT support and implemented cost-cutting cybersecurity measures, reducing IT expenses by 40%. Carried out digital forensics and digitization, reducing retrieval time from 2 days to 30 minutes.

ICT Support hardware troubleshooting Software Troubleshooting Network Troubleshooting Digital Forensics Digitization Digital Archiving Resource Optimization

ICT Attaché

Ministry of Tourism and Wildlife

Apr 2022 - Jun 2022 (2 months)

Provided ICT support and training for 50+ staff, improving competency and reducing escalation queries by 75%. Upgraded and optimized 20+ workstations, saving KES 300,000+ in replacement costs.

ICT Support Training Hardware Upgrades Workstation Optimization Cost Savings