Fitzpatrick Ombima
@fitzpatrickombima
I resolve customer enquiries, complaints, orders and refunds across phone, email, chat and in-person channels.
KenyaWhat I'm looking for
At Geosat Technologies, I resolve customer enquiries and complaints through phone, email, chat and in-person channels. I provide product and service information, process orders and refunds, and follow up to build positive customer relationships.
I previously supported customers at A-Z Technologies, handling appointments, enquiries, complaints, orders and refunds. I maintain professional communication while managing multiple requests and helping customers select appropriate solutions.
My biomedical engineering experience at Mbagathi Hospital and Guru Nanak Ramgharia Sikh Hospital strengthened my technical support, troubleshooting and problem-solving skills. I bring clear communication, active listening, teamwork and attention to detail to every customer interaction.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Geosat Technologies
May 2026 - Present (5 months)
Resolved customer enquiries and complaints through phone, email, chat, and in-person channels. Processed orders, refunds, and service requests while maintaining professional communication.
Biomedical Engineer Volunteer
Mbagathi Hospital
Apr 2025 - Apr 2026 (1 year)
Installed, repaired, and maintained biomedical equipment to support hospital operations. Performed preventive maintenance, diagnostics, and staff training on medical devices.
Biomedical Engineer Intern
Guru Nanak Ramgharia Sikh Hospital
Feb 2024 - May 2024 (3 months)
Performed testing, troubleshooting, and preventive maintenance of biomedical devices. Calibrated instruments, installed equipment, and supported oxygen plant operations.
Customer Service Representative
A-Z Technologies
Mar 2023 - Feb 2024 (11 months)
Provided product information and handled customer enquiries via phone, email, chat, and in-person. Resolved complaints, processed orders and refunds, and assisted with appointments.
Education
Degrees, certifications, and relevant coursework
Kenya Medical Training College
Diploma in Biomedical Engineering, Biomedical Engineering
2020 - 2023
Diploma in Biomedical Engineering from Kenya Medical Training College, Oloitoktok, Kenya, from 2020 to 2023.
Kenya Medical Training College
Certificate in Medical Engineering, Medical Engineering
2018 - 2020
Certificate in Medical Engineering from Kenya Medical Training College, Kisii, Kenya, from 2018 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
Skills
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