Ruth Egwu

I’m a customer service agent and call taker who builds strong customer relationships while keeping communication clear, professional, and timely. I handle emergency and non-emergency calls and support the public with accurate responses and guidance.

At Paychex, communication limited-Fct (Aug 2021 to Dec 2024), I performed computer-aided dispatching, received emergency and non-emergency calls, and followed operational guidelines while managing high-volume, time-sensitive inquiries. I also initiated calls to persons at officers’ requests when details were unclear, and responded to public requests such as sim-related and COVID updates—working nights, weekends, and 24/7 emergency response schedules.

Beyond frontline support, I’ve worked as a Lecturer for Nutrition and Entrepreneurship studies (Jan 2020 to Nov 2020) and as a Receptionist/secretary across hospitality and legal settings. In these roles, I handled guest check-in/out, bill preparation, appointment bookings, typing and filling of documents, and dispatching of mails.

I hold a Bachelor degree in Human nutrition and I’m also a Nutritionist, and I bring that structured, people-first mindset into every interaction—whether it’s customer care, documentation, or instruction.