Looking for a job

hassan david

@hassandavid

Message

I resolve customer inquiries calmly across calls, email, chat, and administrative support.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer service role where I can resolve client inquiries, manage calls and written support, and contribute to a professional, customer-focused team.

I've supported clients at Defad Diagnostics Laboratory Services by handling inbound calls, scheduling appointments, resolving complaints, and delivering reports through physical and digital channels. I also compile corporate reports and coordinate staff and clients to keep service delivery running smoothly.

Across customer care, reception, and teaching roles, I've built a calm, clear approach to handling concerns, maintaining accurate records, and communicating with diverse people. I'm comfortable working independently in a remote environment with reliable internet and strong written and spoken English.

Experience

Work history, roles, and key accomplishments

Current

Mathematics & Geography Teacher

Current

Jotlad Model College

Communicated complex information clearly to diverse groups and managed classroom dynamics. Maintained detailed student records and performance documentation.

Teaching Communication Skills Classroom Management Record keeping Patience

Administrative Head / Customer Care Officer

Defad Diagnostics Laboratory Services

Jan 2024 - Jan 2026 (2 years)

Served as the primary voice of the organization, handling inbound calls, resolving complaints, and managing appointment scheduling. Supervised office operations and compiled detailed monthly reports for corporate clients.

Customer Service Call Handling Complaint Resolution Appointment Scheduling Data Entry Record keeping Client Relations Report Compilation Microsoft Office Communication Skills

Economics/Government Teacher

Top Class High School

Jan 2023 - Jan 2024 (1 year)

Supported students and parents with academic concerns, practicing active listening and clear communication. Coordinated schedules and activities involving multiple stakeholders.

Teaching Communication Skills Active Listening Coordination Stakeholder Management

Receptionist / Office Assistant

Defad Diagnostics Laboratory Services

Jan 2016 - Jan 2019 (3 years)

Welcomed clients, answered incoming calls, and scheduled patient appointments. Provided general administrative and clerical support, ensuring efficient office operations.

Customer Service Frontdesk Appointment Scheduling Record keeping Administrative Support Confidentiality