Rupal Pardikar

I’m a highly organized and motivated Customer Support Executive with a passion for providing excellent customer service. I resolve customer inquiries and complaints efficiently, stepping into senior escalation roles to handle complex queries.

As a Senior Escalation Desk Executive / Level 3 Executive at Teleperformance, I managed the senior escalation desk to resolve the most complex customer complaints and advanced Level 2 calls. I evaluated customer profiles and case histories to approve and process concessions strategically, prioritizing retention and satisfaction.

In my previous role as a Sr. Executive at Hexaware Technology LTD., I acted as the first point of contact through phone, email, and chat. I handled customer inquiries, resolved complaints, provided product and service information, processed orders, and maintained professionalism in high-pressure situations while tracking and resolving tickets.

I bring strong leadership, patience under pressure, and a consistent focus on escalation management and resolution. I collaborate with cross-functional teams to address root causes that block first-call resolution, using CRM systems and tools like Tally ERP 9 with GST to support accurate outcomes.