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Rupali Chauhan

@rupalichauhan

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I build stronger client relationships, CRM workflows, and retention across corporate and premium travel-tech accounts.

India

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What I'm looking for

I'm looking for a remote customer success or client relations role where I can manage client relationships end to end, improve CRM processes, reduce escalations, and strengthen retention.

At Sankatmochan, I manage corporate accounts from onboarding through renewals, improve response processes, and build retention initiatives. My client feedback reviews helped raise customer satisfaction by 20%, while a tiered loyalty program contributed to a 15% drop in churn.

Previously at Atlys Black, I supported premium international visa clients across 150+ countries and built a CRM workflow that improved response efficiency by around 40%. My aviation background at IndiGo taught me to handle high-pressure passenger escalations and coordinate service across diverse international routes.

Experience

Work history, roles, and key accomplishments

Current

Senior Manager – Corporate Relations

Current

Sankatmochan

Apr 2024 - Present (2 years 6 months)

Manage a portfolio of corporate accounts from onboarding through renewals, including escalations that need direct client contact. Introduced client feedback reviews and faster response processes, raising customer satisfaction scores by 20%, and built a tiered loyalty program that reduced churn by 15%.

Client Onboarding Relationship Management Escalation Handling Customer Retention Renewals CRM workflows Process Improvement Stakeholder Management Cross functional Coordination

Strategic Relationship Manager

Atlys

Nov 2023 - Mar 2024 (4 months)

Managed a portfolio of clients going through international visa applications across 150+ countries in the Atlys Black premium tier. Built a CRM workflow that cut resolution times and reduced client escalations, improving response efficiency by around 40%.

CRM workflows Customer Relationship Management Escalation Handling Cross functional Coordination Time Zone Management Process Improvement

Senior Cabin Crew

IndiGo

Jul 2019 - Jan 2023 (3 years 6 months)

Flew 4,000+ hours on domestic and international routes, working with passengers from diverse cultural and linguistic backgrounds. Coordinated crew briefings and in-flight service logistics, handling passenger issues and escalations in real time.

Customer Service Escalation Handling Cross Cultural Communication Team Coordination Decision making In Flight Service