Ruksar Ara
@ruksarara
I improve quality, training, and complex support operations for global technology and logistics teams.
IndiaWhat I'm looking for
At Cognizant, I resolve complex DocuSign enterprise workflows, API integrations, and CLM bottlenecks while maintaining a 95% CSAT rating. I also audit ticket quality, create troubleshooting playbooks, and accelerate new specialists’ time-to-proficiency by 20%.
Previously, I managed high-volume North American and Canadian freight operations at Amazon, resolving transit exceptions and conducting root-cause analysis on carrier failures. My work spans quality assurance, SOP development, onboarding, peer mentoring, and operational compliance across Amazon, Google Ads, and DocuSign environments.
Experience
Work history, roles, and key accomplishments
Senior Process Expert
Jul 2025 - Present (1 year 3 months)
Functioned as an informal Subject Matter Expert for high-tier enterprise clients, resolving complex electronic signature workflows and API integrations. Executed quality compliance audits and spearheaded floor support and peer mentoring, accelerating time-to-proficiency by 20%.
Consultant - Account Strategist
Regalix - A Marketstar Company
Jan 2025 - Jul 2025 (6 months)
Selected for an intensive product certification and compliance training program focused on advanced Google Ads deployment architecture and global advertising policies. Audited internal operational documentation and partnered with senior quality analysts to conduct mock audits.
Transportation Specialist - ROC
Oct 2022 - Nov 2024 (2 years 1 month)
Directed end-to-end freight execution and exception management for North American and Canadian fulfillment networks, consistently exceeding On-Time Performance SLAs. Functioned as an off-paper Subject Matter Expert, conducting root cause analysis on carrier failures and standardizing training protocols.
Education
Degrees, certifications, and relevant coursework
P. Ramireddy Memorial College
Bachelor of Physiotherapy, Physiotherapy
2017 - 2022
Grade: 80% CGPA
Bachelor of Physiotherapy degree from P. Ramireddy Memorial College, completed with 80% CGPA.
Sri Chaitanya Junior College
Intermediate, General Studies
2015 - 2017
Grade: 79.4% CGPA
Intermediate (Secondary School) from Sri Chaitanya Junior College, completed with 79.4% CGPA.
New Sarada High School
High School Diploma, General Studies
Grade: 8.0 GPA
High School (Boards) from New Sarada High School, completed with 8.0 GPA.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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