At Cognizant, I led training, onboarding, and QA for Netflix and LiveRamp Ad Operations accounts, ramping analyst and TAM batches from bootcamp through production.
I completed a four-week onsite assignment in Kuala Lumpur, Malaysia, to stand up a new Netflix Ad Operations team, delivering Train-the-Trainer sessions and supporting hiring for the pilot batch.
I built performance evaluation metrics and feedback loops for new hires, and trained incoming analysts and TAMs on AirTable, Planning & Ordering Portals, Vandam, and Netflix Posting Tool (NPT). I also audited tickets, calls, and emails and maintained process documentation across active accounts.
Earlier, at MediaMint, I managed Pinterest ad campaign operations and tracked platform bugs through Jira. At Market Star (Regalix), I managed Google Shopping feed operations and campaigns; at Aegis, I handled hotel and flight bookings in Amadeus GDS.
