I've supported customers at Oaknacorns, responding across phone, email, live chat, and social media while resolving issues with empathy and efficiency. I documented interactions in CRM systems, supported retention through follow-ups and promotions, and shared customer feedback to improve service.
At Chicken Capitol, I supported recruitment, interview coordination, onboarding, employee records, benefits inquiries, payroll-related questions, and HR compliance. I handle confidential information carefully and help keep HR documentation, policies, and reporting organized.
Previously at Good Tidings Hospital, I coordinated HMO enrollment, claims, compliance, reporting, correspondence, meetings, and secure recordkeeping. I bring practical problem-solving, process improvement, and strong internal and external customer service to every role.
