At WA.Technology, I investigate production incidents across a business-critical B2B iGaming and payments platform. I use Grafana, New Relic, and application and API logs to isolate faults and prepare evidence-based Engineering escalations.
I also investigate payment and third-party provider issues, coordinating with external providers and technical teams through resolution. For critical incidents, I coordinate response and war rooms, and contribute timelines and evidence to post-incident RCA activities.
