Rufat Zeynalov
@rufatzeynalov
I build data-driven client solutions and operational improvements for FMCG and retail organizations.
PolandWhat I'm looking for
At NielsenIQ, I support a portfolio of 20+ FMCG client accounts, translating requirements into delivered solutions across six internal departments. I’ve maintained 100% client satisfaction, achieved 99% SLA compliance, and contributed to a 25% increase in portfolio revenue.
I improve service quality through workflow optimization, validation procedures, and proactive stakeholder engagement. My work improved data accuracy by 15% and earned me the Global Ops Monthly Award for operational excellence.
Previously at H&M Group, I delivered multilingual customer support across international markets and processed 500+ monthly orders, deliveries, payments, and refund requests using SAP CRM/ECC. I resolved complex inquiries while maintaining 98% SLA compliance and collaborating with carriers, stores, and back-office teams.
I also led logistics, cleaning, catering, and waste-management teams in a regulated healthcare environment, overseeing $50K+ in medical inventory and producing operational reporting for management decisions. I bring a practical, data-driven approach to client success, process improvement, and cross-functional operations.
Experience
Work history, roles, and key accomplishments
Maintained 100% client satisfaction across a portfolio of 20+ FMCG client accounts and achieved 99% SLA compliance. Coordinated end-to-end client projects across 6 internal departments, contributing to a 25% increase in portfolio revenue.
Motorsport Fire Marshal
Formula 1 Grand Prix (FIA)
Feb 2018 - Present (8 years 8 months)
Provided fire safety and emergency response support at Formula 1 Grand Prix events.
Scout Leader
World Organization of the Scout Movement
Jun 2011 - Present (15 years 4 months)
Led and mentored scouts, organizing activities and fostering personal development.
Delivered multilingual customer support across US, Canadian, and Russian markets, processing 500+ orders monthly using SAP CRM/ECC. Achieved 98% SLA compliance and collaborated with cross-functional teams across 4 international markets.
Operational Supervisor & Warehouse Manager
Hospital of the Ministry of Emergency Situations
Jul 2020 - May 2021 (10 months)
Supervised 15 employees across 4 operational teams and managed inventory control for medical supplies valued at $50K+. Achieved 100% compliance with safety standards and prepared 30+ operational reports monthly in HISAZ.
Education
Degrees, certifications, and relevant coursework
Vistula University
Master of Science, Energy Management
2020 - 2022
Master of Science in Energy Management from Vistula University, completed in 2022.
Azerbaijan State Oil and Industry University
Bachelor of Science, Electrical Power Engineering
2016 - 2020
Bachelor of Science in Electrical Power Engineering from Azerbaijan State Oil and Industry University, completed in 2020.
Tech stack
Software and tools used professionally
Availability
Location
PolandAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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