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Rudy MirandaRM
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Rudy Miranda

@rudymiranda

E-commerce operations specialist automating store workflows with Make.com, Asaas, Google Sheets, and WhatsApp.

Brazil
Message

I run end-to-end operations for independent perfume and silver jewelry stores, covering product listings, inventory, fulfillment, ads, and customer support.

I replaced manual billing and payment follow-up with Make.com automations, and I build and maintain scenarios organized around dispatch, reminders, and logs.

For order-to-charge workflows, I connected Google Sheets with Asaas to check or create customers, generate charges, and write charge statuses back to the sheet.

I also worked in operations at Mercado Livre and Amazon. At Amazon, I analyzed real-time KPIs and applied Lean, Kaizen, and 5S; at Mercado Livre, I handled logistics and fulfillment operations.

Experience

Work history, roles, and key accomplishments

IS
Current

E-commerce Operations & Automation Specialist

Independent / Self-Employed

Jan 2023 - Present (3 years 9 months)

Run end-to-end store operations for two product lines, including product listing, catalog management, inventory, order fulfillment, digital ad campaigns, and customer support. Replaced manual billing and payment follow-up with Make.com automations, significantly reducing manual data entry and improving response times.

Mercado Livre logoML

Operations Execution Representative

Mercado Livre

Jan 2024 - Dec 2024 (11 months)

Executed logistics and fulfillment operations in a high-volume e-commerce marketplace environment. Monitored package dispatch accuracy, inventory flow, and sorting procedures to maintain strict SLA standards.

Amazon logoAM

Operations Analyst

Jan 2022 - Dec 2023 (1 year 11 months)

Led inbound and outbound logistics operations in a high-volume fulfillment center. Analyzed real-time KPIs to optimize workforce allocation and operational throughput, and applied Lean, Kaizen, and 5S methodologies to eliminate process waste and improve efficiency.

Education

Degrees, certifications, and relevant coursework

UN

UNOPAR

Bachelor of Science, Business Administration

Pursuing a Bachelor of Science in Business Administration, expected to graduate in 2027.

SA

Six Sigma Academy Amsterdam

Six Sigma Green Belt, Six Sigma

Earned a Six Sigma Green Belt certification, covering Lean, Kaizen, and 5S methodologies.

Tech stack

Software and tools used professionally

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