Open to opportunities

Victória Éllen

@victriallen

Marketplace & E-commerce Analyst at Intelbras, tracking marketplace cancellations with a dashboard that reveals stock and integration issues.

Brazil

Message

What I'm looking for

I'm seeking remote opportunities with international companies and am open to relocation.

At Intelbras, I handle daily operations across Shopee, Amazon, and Mercado Libre, including order integration, fulfillment, and shipping. I also support customer service with order-related issues and escalations.

I created and maintain a dashboard that tracks cancellations caused by stock shortages and integration failures between marketplaces and VTEX. I use SAP daily and have experience with TOTVS, Salesforce, and CRM tools.

Experience

Work history, roles, and key accomplishments

Current

Marketplace & E-commerce Analyst

Current

Intelbras

Oct 2020 - Present (6 years)

Handle day-to-day marketplace operations including order integration, fulfillment, and shipping. Created a dashboard to track order cancellations and monitor cancellation rates against marketplace limits.

SAP TOTVS Salesforce CRM VTEX Shopee Amazon Mercado Libre Order Integration Order Fulfilment Shipping Customer Support Dashboard Creation

Sales Associate

Corpo Livre Store

Oct 2018 - Feb 2020 (1 year 4 months)

Provided customer service, store organization, and support in closing sales.

Customer Service Sales Support Store Operations

Sales Associate / Receptionist / Store Assistant

Milium Department Store

Mar 2016 - Apr 2018 (2 years 1 month)

Provided customer service, controlled exchange vouchers, issued electronic invoices and payment slips, and supported general store operations.

Customer Service Exchange Voucher Control Electronic Invoicing Payment Slips Store Operations

Apprentice

Frangos Morgana

Jan 2015 - Dec 2015 (11 months)

Supported administrative and logistics routines.

Administrative Support Logistics

Apprentice

Jan 2014 - Dec 2014 (11 months)

Supported operational and administrative areas.

Operational Support Administrative Support

Production

Intelbras

Started at the company in a production role before moving into customer service.

Customer Service (Call Center and Customer Care)

Intelbras

Handled phone support, complaints, ticket creation, exchanges, and returns.

Customer Service Call Center Ticketing Returns Management

E-commerce Assistant I and II

Intelbras

Promoted twice, taking on growing responsibility in digital operations, customer support, and online sales. Handled phone support, complaints, ticket creation, exchanges, and returns.

Customer Service Call Center Ticketing Returns Management