Open to opportunities

Andrea Lopes

@andrealopes

I run marketplace operations and customer experiences that earn strong reviews, improve service, and support sales growth.

Brazil

Message

What I'm looking for

I'm looking for part-time or full-time remote work aligned with European working hours, where I can support customer experience, multilingual customer service, marketplace operations, e-commerce, and operational coordination.

I've managed three online stores on Mercado Livre and Shopee, overseeing listings, inventory, pricing, campaigns, orders, customer service, and after-sales support. In four months of organic operations, I generated 906 customer reviews, 92% of them five-star.

At Grupo Hinode, I managed two B2B2C franchise units for six years, coordinating customer service, marketing, inventory, financial routines, loyalty initiatives, and cross-functional teams. I improved processes and cost controls while building service standards and supporting customer retention.

I also led operations across three Good Gula restaurant branches, managing purchasing, stock control, financial routines, workforce organisation, and service quality in a fast-paced hospitality environment.

Earlier in public-sector roles, I managed and reviewed procurement, contracts, compliance documentation, bidding procedures, and administrative processes. I bring Portuguese-English communication, cross-cultural experience in Europe, and a practical focus on responsive customer journeys and reliable operations.

Experience

Work history, roles, and key accomplishments

Current

E-commerce Manager

Current

Independent E-commerce Operations

Jan 2025 - Present (1 year 7 months)

Managed daily operations of three online stores across Mercado Livre and Shopee, coordinating listings, inventory, pricing, promotions, and customer service. Generated 906 customer reviews in the first four months with 92% five-star ratings.

Shopee E Commerce Operations Inventory Management Pricing Customer Service After Sales Support Digital Marketing Listings

International Sabbatical & Cross-cultural Experience

Various

Jan 2022 - Dec 2024 (2 years 11 months)

Spent a sabbatical period abroad with professional experience in elderly care and hospitality, developing cross-cultural communication and adaptability.

Cross Cultural Communication Empathy Customer Service Hospitality

Customer Experience & Operations Manager

Grupo Hinode

Jan 2016 - Dec 2022 (6 years 11 months)

Managed daily operations of two B2B2C franchise units, coordinating customer service, marketing, inventory, and financial routines. Led and trained cross-functional teams, improving processes and cost controls.

Customer Experience Operations Management Team Leadership Training Inventory Management Marketing Process Improvement Cost Control Customer Retention

General Manager

Good Gula Restaurants

Jan 2012 - Dec 2015 (3 years 11 months)

Oversaw operational and administrative management of three restaurant branches, coordinating strategic planning, financial routines, purchasing, and customer service. Supervised and trained employees to ensure service quality.

Operations Management Strategic Planning Financial Management Purchasing Inventory Control Customer Service Team Supervision Training Hospitality

Legal Advisor

Military Police of Amazonas

Jan 2009 - Dec 2012 (3 years 11 months)

Managed public contracts, agreements, and procurement procedures, ensuring compliance with legal and administrative requirements. Reviewed documentation and provided legal support.

Public Procurement Contract Management Legal Compliance Documentation Review Administrative Support

Public Procurement Legal Advisor

Amazonas State General Bidding Commission

Jan 2008 - Dec 2009 (1 year 11 months)

Audited and analysed public procurement procedures for legal compliance, prepared bidding notices and legal opinions, and supported team onboarding and ISO 9000 certification.

Public Procurement Legal Analysis Documentation Onboarding