Looking for a job

Rudolph Parker

@rudolphparker

I’m a Video Research Specialist using analytics and documentation to turn data into actionable insights and resolutions.

Vietnam

Message

What I'm looking for

I’m looking for a role where I can apply video/data analysis and technical troubleshooting to improve accuracy, resolve issues, and support investigations—while communicating clearly in a collaborative, process-driven environment.

I bring a mix of investigative video analysis, customer support, and technical troubleshooting, grounded in U.S. Army veteran discipline and a solution-first mindset. In my current role, I analyze video data to identify trends, extract key insights, and ensure accuracy and quality in reporting.

I’ve partnered with cross-functional teams on research projects and theft investigations, using video analytics software to improve operational efficiency and incident resolution. I also report thefts to local law enforcement and resolve customer claims for missing items—so information becomes action, quickly and responsibly.

Earlier experience includes serving as a Tax Technician for the California Franchise Tax Board, where I handled taxpayer inquiries, guided payment arrangements and hardship processes, and resolved issues across audits and collections. I’ve also supported onboarding and retention as an Uber Expert, and provided housing planning, case management, and landlord mediation in transitional and retention programs.

Experience

Work history, roles, and key accomplishments

Video Research Specialist

Luxer One

Feb 2024 - May 2025 (1 year 3 months)

Analyzed video data to extract research insights and ensure accuracy in video documentation and reporting. Partnered with cross-functional teams on theft investigations, reported incidents to local law enforcement, and resolved customer claims for missing items.

Video Analytics Video Research Incident resolution Reporting Cross Functional Collaboration

Tax Technician

California Franchise Tax Board

Feb 2023 - Feb 2024 (1 year)

Handled inbound phone and written taxpayer inquiries, including POA declarations, across audits, collections, and tax liability explanations. Guided customers through payment arrangements and hardship processes in a hybrid work environment.

Tax Administration Customer Support Audit Support Collections Support Payment Arrangement

Uber Expert

Uber Technologies

Jul 2021 - Jul 2022 (1 year)

Provided 1:1 and group consultations to onboard and support Uber drivers. Troubleshot technical and operational issues to improve platform use, retention, and customer experience.

Consultation Driver Onboarding Technical Troubleshooting Platform Support Retention Communication Issue Tracking

Housing Specialist / Case Manager

Goodwill Industries

Feb 2020 - Aug 2021 (1 year 6 months)

Developed housing plans by completing client intakes and facilitating referrals for individuals in need. Conducted follow-up home visits, set goals, and coordinated as a liaison between clients and community housing partners.

Case Management Client intake Referral Coordination Home Visits Goal Setting Community Liaison

Housing Retention Specialist

Volunteers of America

Feb 2016 - Dec 2020 (4 years 10 months)

Supported housing placements and employment goals for clients in transitional housing. Maintained landlord relationships, mediated tenant disputes, and delivered life skills coaching in coordination with parole/probation services.

Transitional Housing Support Tenant Dispute Mediation Employment Goal Support

Driver (Part-Time)

Uber / Lyft

Jul 2012 - Dec 2020 (8 years 5 months)

Provided safe, timely, customer-focused rideshare service as an Uber/Lyft driver. Ensured reliable transportation and positive rider experiences through clear communication.

Customer Service Safe Driving Experience Timely Service Passenger Communication Reliability

Rideshare Driver (Part-Time)

Uber / Lyft

Jul 2012 - Dec 2020 (8 years 5 months)

Provided safe, timely, customer-focused rideshare services, delivering a positive experience for riders through professional trip support.

Customer Service Safe Driving Rideshare Operations Route Planning Timeliness Communication Issue Resolution Customer Experience

Veteran Donor Service Rep

Military Order of the Purple Heart Foundation

Sep 2014 - Nov 2015 (1 year 2 months)

Managed inbound and outbound donor calls in a remote environment. Processed vehicle donations by verifying title documents and maintaining CRM records.

Donor Services Car Donation Processing Document Verification CRM Management Customer Service

Online Community Listing Collector

AOL

Oct 2010 - Jul 2012 (1 year 9 months)

Collected, verified, and uploaded business listings and photos to community directories. Conducted field photography and route mapping to support accurate, up-to-date community content.

Data Collection Data Entry Quality Control Spreadsheet CRM Style Record Keeping

Online Listing Collector

AOL (Patch.com)

Oct 2010 - Jul 2012 (1 year 9 months)

Collected, verified, and uploaded business listings and photos to community directories. Conducted field photography and route mapping to support accurate directory updates.

Data Verification Listings Data Entry

Remote Wireless Support Agent

Support.com

May 2010 - Jun 2011 (1 year 1 month)

Provided technical support for wireless/electronic devices via inbound calls. Upsold products, processed orders, and resolved network and billing issues.

Technical Support Inbound Call Support Order Processing Upselling