Johnnie Ellison

• Founded Unbroken Media to develop human-centered stories and digital productions grounded in lived experience.
• Built an AI-assisted production system spanning research, scripting, visual planning, sound, quality review, asset organization, and release.
• Designed practical tools for production planning, content analytics, IT readiness, and workflow coordination.
• Use AI to accelerate the proc

• Perform ongoing alpha testing for the pre-launch SparkzLive mobile application as new builds, features, and workflows are introduced.
• Test core functionality, navigation, user flows, and overall user experience across evolving versions of the app.
• Identify defects, inconsistencies, unexpected behavior, and usability concerns before public launch.
• Document observations clearly and provide a

• Investigate and resolve complex customer accounts by reviewing payment history, account status, customer documentation, prior communications, and internal records.
• Manage high-volume workloads of more than 100 accounts while maintaining accurate case notes, compliance, quality, and service standards.
• Evaluate hardship circumstances and arrange payment plans, deferments, and refinance support

Identified product features to promote in ad campaign.
Created and perfected various pitch promotions to attract customers toward products.
Provided product samples, coupons, informational brochures and incentives to persuade people to buy health and wellness products.
Meeting with supervisors and managers to understand sales goals and marketing strategies.
Promoted business through social media-

• Researched delinquent accounts and completed due diligence to determine appropriate recovery and resolution strategies.
• Negotiated realistic repayment plans by identifying the causes of delinquency and explaining available account options.
• Managed more than 100 customer contacts and account reviews per day while maintaining accurate documentation and queue productivity.
• Performed skip trac

• Managed complex, high-balance healthcare accounts involving Medicare, Medicaid, Blue Cross Blue Shield, Humana, Cigna, and other commercial insurance carriers.
• Investigated unpaid, underpaid, denied, and delayed medical claims by reviewing account histories, insurance information, EOBs, billing records, and supporting documentation.
• Analyzed Explanations of Benefits to identify denial reason

Prepared written opinions or decisions regarding cases.
Formulated focused and individualized resolutions aimed to peacefully settle disputes.
Detailed case management case load of 30 customers
Reviewed legal documents and contracts to determine potential conflicts and disputes.
Researched and analyzed individual parties' positions to understand dispute background.
Daily interaction with General M

• Completed two full terms of AmeriCorps service at Sims Elementary School, the maximum service period available.
• Tutored and mentored fourth- and fifth-grade students, providing academic guidance, encouragement, and dependable classroom support.
• Built supportive relationships with students while helping them strengthen confidence, engagement, and educational progress.
• Selected during the se

• Served as a peer educator in No Kidding! Straight Talk from Teen Parents, an educational program for middle and high school students.
• Shared firsthand perspectives on the emotional, financial, educational, and day-to-day responsibilities of early parenthood.
• Facilitated interactive classroom activities in which students estimated real-world costs such as diapers, childcare, food, and other f

Associate of Science in Administrative Assistance from Virginia College from 2008 to 2010.