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Abhishek Chatterjee

@abhishekchatterjee

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Client Operations & Key Account Supervisor specializing in omnichannel customer support and SLA-driven excellence.

India

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What I'm looking for

I’m looking for a role where I can lead client operations and key accounts, enforce SLA/KPI excellence, and use data (Power BI/CRM) to improve CSAT and retention—while building high-performing multicultural teams in fast-paced global environments.

I’m a Client Operations and Key Account Supervisor with nearly 5 years of experience in omnichannel customer support and high-stakes key account management for global clients, including Amazon and Google via GlobalLogic.

In my current role, I lead a multicultural 10–15 member remote team delivering 24/7 ground transportation support for international accounts. I’m responsible for operational excellence through strict SLA/KPI governance, performance coaching, resource planning, and talent onboarding.

I consistently use data-driven insights to improve customer outcomes—leveraging MS Power BI to track NPS/CSAT trends, identify operational bottlenecks, and reduce service error rates by 15%. I also strengthen client retention and growth through QBRs, stakeholder engagement, and disciplined strategic account governance.

Beyond day-to-day delivery, I focus on continuous service improvement using Lean methodologies, root cause analysis (RCA), customer journey mapping, quality assurance (QA), and Kaizen-based initiatives. I’m energized by high-pressure environments where operational rigor and customer experience drive measurable results.

Experience

Work history, roles, and key accomplishments

Current

Client Operations Supervisor

Current

Elife Transfer

Mar 2023 - Present (3 years 3 months)

Led and mentored a multicultural remote team of 10–15 agents delivering 24/7 global ground transportation support. Enforced 100% contractual SLA/KPI adherence for key B2B accounts and improved priority-booking response times by 20% through Lean workflow changes while reducing service error rates by 15% using MS Power BI insights.

Vendor Management Power BI Customer Retention

Client Account Ops Sr Associate

Digital Avenues

Nov 2022 - Jan 2023 (2 months)

Managed end-to-end client support for a US-based event ticketing account, maintaining 100% data integrity across web and mobile platforms. Coordinated with technical teams to manage pricing and seat map configurations and ensured 100% accuracy in change-management during time-sensitive event launches.

Client Management Data Integrity Stakeholder Management Change Management

Customer Escalation Sr Executive

Amazon India

Apr 2022 - Oct 2022 (6 months)

Resolved complex escalation queries for North American operations, specializing in payroll, benefits, and HR policy compliance. Delivered top-5% performance on SLA adherence and query resolution quality metrics and implemented Kaizen improvements to the internal ticketing system to increase resolution speed.

Escalation Management HR Compliance SLA Ticketing Systems Quality Assurance (QA)

Associate Analyst - Client Data Ops

GlobalLogic

May 2021 - Mar 2022 (10 months)

Executed high-stakes data operations for Google’s Machine Learning projects, meeting 100% quality and timeline benchmarks. Interpreted performance signals to drive iterative improvements in data accuracy and delivery consistency for the client.

Data Delivery Data Quality Control Delivery Consistency