At Jalgi Technologies, I provide L1/L2 production support for business-critical applications in a 24x7 environment, resolving incidents against priority and SLA requirements.
I monitor application health, alerts, batch jobs, logs, and server performance; coordinate with DBAs, infrastructure teams, vendors, and stakeholders; and support deployments, upgrades, enhancements, and change requests. I use SQL and shell scripting to troubleshoot data and production issues while automating manual operational work.
Earlier, I developed software lifecycle and stakeholder-facing experience at LOKE Digital in Melbourne. As a lab instructor, I made SQL, HTML, CSS, and JavaScript accessible to non-technical students while managing technical training and support queries.
I'm committed to clear documentation, reliable service continuity, and practical problem-solving across Linux, Unix, and Windows environments.
