Ruby Alfaro

I am a dedicated bilingual client support specialist with a strong background in providing exceptional customer service in both English and Spanish. My experience spans various roles where I have effectively navigated diverse customer personalities and adapted my communication style to meet individual needs. I pride myself on being tech-savvy, utilizing technology to optimize remote work environments and resolve complex issues efficiently.

Throughout my career, I have demonstrated my ability to foster positive client relationships and team cohesion. My role as an Ophthalmic Technician at Site for Sore Eyes & 2020NOW allowed me to provide eye care education and translation services, ensuring that patients received comprehensive care. Additionally, my experience as a Direct Support Professional and Information and Referral Specialist has equipped me with the skills to assist clients in navigating community resources and maintaining strict confidentiality while delivering exemplary service.