Open to opportunities

Alisha Schade

@alishaschade

Message

Bilingual customer service specialist and certified medical interpreter focused on improving patient access and care.

United States

Message

What I'm looking for

I seek patient-centered roles in healthcare where I can use bilingual interpreting, provider relations, and customer-service skills to improve access and outcomes, with opportunities for mentoring and growth.

I am a bilingual (Spanish) customer service specialist and certified medical interpreter with extensive experience in healthcare settings, provider relations, and dental support roles. I deliver in-person and remote medical interpreting, sight translation, and uphold the interpreter code of ethics to ensure accurate, transparent communication for Spanish-speaking patients.

I have worked in roles spanning claims research, benefits quoting, case management referrals, provider relations, staff training, and clinical support. I mentor new employees, maintain provider networks, and consistently apply strong communication, problem-solving, and Microsoft application skills to optimize patient experience and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

PacificSource Health Plans

Jan 2024 - Present (1 year 9 months)

Provide excellent customer service by researching claims, quoting benefits, navigating programs and referrals, and connecting members with services to optimize healthcare; mentor new employees.

Customer Service Benefits Quoting Case Management Member Navigation Mentoring Communication Microsoft Office

Medical Interpreter

Alpenglow Dental

Jan 2019 - Jan 2022 (3 years)

Deliver in-person and remote Spanish medical interpreting, perform sight translation, and uphold code of ethics and accuracy to ensure clear patient-provider communication.