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Ruben Garcia

@rubengarcia2

Senior Engineering Manager at Dell Technologies who delivered a generative AI operations platform that reduced operational effort by 40%.

United States

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What I'm looking for

I'm seeking a Senior Engineering Manager position at Mercury, where I can bring my leadership and technical strategy skills to support its mission of building reliable and scalable custody systems for financial infrastructure.

At Dell Technologies, I directed the strategy and delivery of an enterprise generative AI agentic workflow operations platform that reduced operational effort by 40%. I also established an LLM evaluation strategy that improved AI efficiency by 20%.

At Dell Technologies, I built and led an early-stage development organization and managed a 22-person engineering team. Earlier, I managed engineering operations for a global payment system, where the gateway handled more than $65 billion in annual transactions and modernization of DCP Payment Services Gateway raised customer satisfaction by 3x. At Chicago Tribune, I led development of an email advertising system that generated $4 million in revenue.

Experience

Work history, roles, and key accomplishments

Sr. Manager, Software Engineering (Generative AI–Conversation-Driven Operations)

Dell Technologies

Jul 2024 - Feb 2026 (1 year 7 months)

Directed the strategy and delivery of an enterprise Generative AI agentic workflow operations platform, reducing operational effort by 40%. Led enterprise AI platform technical strategy and architecture, leveraging RAG to reduce hallucinations by 15%.

Generative AI Agentic Workflows RAG LLM Evaluation AI Strategy Technical Architecture Team Leadership Cross Functional Collaboration

Sr. Manager, Software Engineering

Dell Technologies

Jul 2020 - Jul 2024 (4 years)

Built and led Dell's Early-Stage Development organization, driving technical strategy for emerging cloud, DevOps, and OPEX initiatives. Supervised a multi-million dollar budget and a 22-person engineering team, optimizing resource allocation and accelerating delivery timelines.

Cloud Computing DevOps OPEX Technical Strategy Budget Management Team Leadership Agile Distributed Systems SaaS Telemetry Patents Intent Based Service Policy

Senior Software Principal Engineer

Dell Technologies

Jan 2014 - Jul 2020 (6 years 6 months)

Managed a global team of 14 software engineers to achieve near 100% project delivery success for the gateway platform, utilizing C# and .Net Core. Achieved $65+ billion in annual transactions flow through the gateway and eliminated $1M in annual vendor costs.

C#.NET Core Payment Gateways Team Leadership Agile Incident Response Cybersecurity Compliance Distributed Systems Technical Strategy

Lead Software Engineer

Chicago Tribune

Oct 2010 - Jan 2014 (3 years 3 months)

Generated $4 million in revenue by leading the design and development of an email advertisement system. Launched The Tablet, a Tribune-branded Android device, and spearheaded a push notification architecture delivering breaking news in under 200 ms.

Android Azure Backend Services System Design Push Notifications Email Marketing Scalable Services

Lead Software Engineer and Engineering Manager

Adjuvant Consulting

May 2005 - Oct 2010 (5 years 5 months)

Administered architecture of a $1M/yr U.S. Air Force project, Senior Leadership Management System, improving selection process by 50%. Conducted discovery and requirements meetings directly with the AETC Commander and managed a group of 5 engineers.

System Architecture Requirements Gathering Stakeholder Management Team Leadership Technical Strategy Roadmap Development