R Sumithra
@rsumithra
I improve banking operations, fraud prevention, and customer support through precise verification.
IndiaWhat I'm looking for
I've supported banking operations at ICICI Bank, managing loan processing, application reviews, background verification, compliance documentation, and collections coordination.
I use email header parsing to verify customer addresses and help prevent phishing and identity fraud. I also led customer support workflows to improve resolution times while maintaining financial standards.
At Anna University’s Centre for Environmental Studies, I conducted document searches, data extraction, and verification for environmental compliance projects. I coordinated research teams, specialists, and regulatory communications to deliver compliance insights on schedule.
Earlier at Taurus BPO Services, I handled high-volume email, chat, and phone support while following data privacy guidelines. My BCA education and training in cybersecurity, SOC concepts, ethical hacking, and full-stack development strengthen my operational and risk-focused approach.
Experience
Work history, roles, and key accomplishments
Project Staff
Centre for Environmental Studies, Anna University
Mar 2024 - Sep 2025 (1 year 6 months)
Conducted research on feasibility studies and adequacy reports for environmental compliance. Coordinated with cross-functional teams and managed documentation and verification processes.
Team Leader / Support Executive
ICICI Bank
Mar 2023 - Feb 2024 (11 months)
Managed loan operations, application processing, and background verification. Utilized email header parsing tools to prevent fraud and led customer support operations to improve resolution times.
Senior Customer Service Executive
Taurus BPO Services
Oct 2021 - Nov 2022 (1 year 1 month)
Handled high-volume customer interactions across email, chat, and phone channels. Monitored workflows and scorecards to ensure policy compliance and reduce operational risks.
Education
Degrees, certifications, and relevant coursework
NoviTech R&D Private Limited
MasterClass in Full Stack Development, Full Stack Development
2026 - 2026
MasterClass in Full Stack Development from NoviTech R&D Private Limited, completed between April and June 2026.
VaultofCodes
Ethical Hacking & Cybersecurity Workshop Certificate, Cybersecurity
Ethical Hacking & Cybersecurity Workshop Certificate from VaultofCodes, completed in September 2026.
WsCube Tech
SOC Analyst Masterclass (Certified SOC Analyst In 2026), Cybersecurity
SOC Analyst Masterclass (Certified SOC Analyst In 2026) from WsCube Tech, completed in July 2026.
Thiruvalluvar University
Bachelor of Computer Applications, Computer Application
Grade: 87%
Bachelor of Computer Applications degree from Thiruvalluvar University, completed in 2021 with 87%.
Ariyalur Government Higher Secondary School
HSC (Class XII), General
Grade: 68%
Higher Secondary Certificate (Class XII) from Ariyalur Government Higher Secondary School, completed in 2018 with 68%.
Government Higher Secondary School
SSLC (Class X), General
Grade: 60%
Secondary School Leaving Certificate (Class X) from Government Higher Secondary School, completed in 2016 with 60%.
TCPS IT Education
Diploma in Computer Applications (DCA), Computer Applications
Diploma in Computer Applications (DCA) from TCPS IT Education, Karaikudi.
Ministry of Electronics & IT (MeitY), Govt. of India
Information Security Education Awareness (ISEA Phase II), Information Security
Information Security Education Awareness (ISEA Phase II) from Ministry of Electronics & IT (MeitY), Govt. of India.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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