Roy Lorch
@roylorch
Customer Success and Renewals leader advising on AI and GTM strategy, who scaled Zscaler renewals to $125M+ ARR with 95%+ GRR.
SpainWhat I'm looking for
In my current advisory work, I help companies develop AI agents, automation, and signal-driven customer lifecycle strategies to improve engagement, retention, expansion, and revenue predictability. I design operating models that align Customer Success, Sales, Product, and RevOps.
At Zscaler Software, I led partner-led APJ renewals across Japan, ANZ, India, and Southeast Asia for a $125M+ ARR portfolio, delivering 95%+ GRR. I built and scaled a 17-person renewals organization and partnered with RevOps on AI-enabled automation.
At Tableau/Salesforce.com, I led a 22-person APAC Customer Success & Renewals organization and built the Renewal Hub and Value-Added Distribution programs. Earlier at Quest, I grew APAC renewal revenue from $4M to $23M and introduced multiyear contracts that generated over $5M in incremental revenue.
Experience
Work history, roles, and key accomplishments
Customer Success & Revenue Growth Advisor
AI & Customer Growth Advisory
Jan 2025 - Present (1 year 9 months)
Advise companies on AI agents, automation, and signal-driven customer lifecycle strategies to improve engagement, retention, expansion, and revenue predictability. Design AI-enabled operating models aligning Customer Success, Sales, Product, and RevOps around customer health and growth opportunities.
Led partner-led APJ renewals across Japan, ANZ, India, and Southeast Asia, managing a $125M+ ARR renewal portfolio. Delivered 95%+ GRR while improving forecast accuracy and executive confidence, and built a 17-person multi-market renewals organization.
Led a 22-person APAC Customer Success & Renewals organization, owning partner-led retention and expansion strategy across enterprise accounts. Defined regional upsell, cross-sell, and multiyear renewal models, increasing expansion revenue and lifetime value.
Grew APAC renewal revenue from $4M to $23M through structured renewal capture, upsell, and cross-sell motions. Built and scaled renewals organizations across EMEA and APAC, introduced multiyear contracts, and consistently exceeded targets with 130% quota attainment for three consecutive years.
Education
Degrees, certifications, and relevant coursework
Amsterdam University of Applied Sciences
Bachelor of Arts, Management, Economics & Law
Earned a Bachelor of Arts in Management, Economics & Law.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Salary expectations
Social media
Job categories
Interested in hiring Roy?
You can contact Roy and 90k+ other talented remote workers on Himalayas.
Message RoyGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
