Roy Eleazer Bawar
@royeleazerbawar
Customer service professional delivering empathetic, accurate support and process improvements.
PhilippinesWhat I'm looking for
I am a customer service associate with experience in email and chat support, user verification, and HR compliance. I consistently meet performance goals for response time and customer satisfaction while collaborating with internal teams to resolve account, payment, and platform issues.
I have used tools such as Intercom, Slack, Persona, Checkr, and Yardstik, and bring strong clerical skills (MS Word, Excel, PowerPoint), attention to detail, and process-improvement focus developed across roles in customer support and administrative functions.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Compass Experience Labs
Jan 2022 - Present (4 years 5 months)
Provide professional email and chat support, resolving payments, account, and navigation issues and collaborating with internal teams to ensure timely resolution and meet response-time and satisfaction goals.
HR Compliance Associate
Sycip Gorres Velayo and Company
Jan 2019 - Dec 2021 (2 years 11 months)
Handled compliance-related email and chat support, coordinated background checks and verifications using tools like Persona and Checkr, and maintained accurate documentation and follow-ups to meet performance targets.
Administrative Staff
Bureau of Customs - Port of Manila
Jun 2017 - Aug 2017 (2 months)
Supported administrative operations including clerical work, data accuracy and documentation during a summer internship, improving process accuracy and timely record-keeping.
Education
Degrees, certifications, and relevant coursework
Cavite State University - Main Campus
Bachelor of Science, International Studies (European Studies)
Completed a Bachelor of Science in International Studies with a major in European Studies, conferred in 2018.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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