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Roy Eleazer BawarRB
Open to opportunities

Roy Eleazer Bawar

@royeleazerbawar

Customer service professional delivering empathetic, accurate support and process improvements.

Philippines
Message

What I'm looking for

I seek a customer-facing role where I can resolve issues empathetically, improve processes, and grow within a collaborative team.

I am a customer service associate with experience in email and chat support, user verification, and HR compliance. I consistently meet performance goals for response time and customer satisfaction while collaborating with internal teams to resolve account, payment, and platform issues.

I have used tools such as Intercom, Slack, Persona, Checkr, and Yardstik, and bring strong clerical skills (MS Word, Excel, PowerPoint), attention to detail, and process-improvement focus developed across roles in customer support and administrative functions.

Experience

Work history, roles, and key accomplishments

CL
Current

Customer Service Associate

Compass Experience Labs

Jan 2022 - Present (3 years 11 months)

Provide professional email and chat support, resolving payments, account, and navigation issues and collaborating with internal teams to ensure timely resolution and meet response-time and satisfaction goals.

SC

HR Compliance Associate

Sycip Gorres Velayo and Company

Jan 2019 - Dec 2021 (2 years 11 months)

Handled compliance-related email and chat support, coordinated background checks and verifications using tools like Persona and Checkr, and maintained accurate documentation and follow-ups to meet performance targets.

BM

Administrative Staff

Bureau of Customs - Port of Manila

Jun 2017 - Aug 2017 (2 months)

Supported administrative operations including clerical work, data accuracy and documentation during a summer internship, improving process accuracy and timely record-keeping.

Education

Degrees, certifications, and relevant coursework

CC

Cavite State University - Main Campus

Bachelor of Science, International Studies (European Studies)

Completed a Bachelor of Science in International Studies with a major in European Studies, conferred in 2018.

Tech stack

Software and tools used professionally

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Roy Eleazer Bawar - Customer Service Associate - Compass Experience Labs | Himalayas