Roxana Copaciu

As an international host with Royal Caribbean International, I have honed my skills in guest services, focusing on Italian clientele. Managing over 7,000 guests weekly, I excel in providing exceptional customer care on luxury cruise ships. My experience includes utilizing booking software like Hybris and Opera, ensuring seamless operations in a multinational environment.

Previously, I worked with Airbnb, where I provided customer support for the Italian market. My role involved assisting users via phone, chat, and email, addressing inquiries, managing bookings, and processing refunds. My ability to communicate effectively in multiple languages has been crucial in delivering high-quality service.

With a strong emphasis on detail, safety, and protocol, I thrive in fast-paced settings. I am a dedicated team player, committed to achieving targets and enhancing customer satisfaction. My educational background in tourism further complements my professional journey, equipping me with the necessary skills to excel in the hospitality industry.