Roxana Bordón

Evaluated quality of service and customer experience in stores and services through in-person visits. Prepared reports and analyzed consumer experience.

Visited points of sale to control product display, monitored stock and weekly sales, prepared reports and improvement suggestions, and installed brand experience tables.

Provided in-person and phone attention to patients, managed appointments and medical schedules, handled cash and payments, coordinated with health professionals, and organized clinical records.

Managed changes, vouchers, and refunds for clients, coordinated with technical service for case resolution, provided multichannel attention, and updated databases and administrative tasks.

Provided customer service to dealership clients for acquisition and management of digital subscriptions, and resolved administrative queries via chat and calls.

Provided customer service to users of electric energy companies, resolving billing claims, address changes, and technical support.

Provided customer service via chat, calls, and emails for online stores, managed orders and post-sale queries, used e-commerce platforms, and tracked shipments.

Coordinated cultural and tourist tours in groups, organized itineraries, transportation, and activities.

Performed receptionist duties in a ceramics company.

Provided technical support and sales services.

Provided technical support for Samsung.

Completed high school education with a focus on humanities and social sciences.