At Fullphi S.A., I handled customer inquiries and complaints across the ITALCRED, IAPSER, and EDESA campaigns. My multichannel support achieved 95% first-call resolution.
I optimized scripts and case categorization to reduce average handling time, and escalated complex cases to technical teams, following up through resolution.
At Atento S.A., I supported the Fiserv campaign, handling account inquiries and complaints, online account analysis, data entry, activations, and travel notifications.
Since 2011, I've sold national and international products online through digital platforms and social media, including live-streaming e-commerce. I also managed my own retail business, overseeing staff and stock replenishment.
