Rotimi Adegunle
@rotimiadegunle
ServiceNow QA Engineer and Business Analyst skilled in ITSM, automation, and agile delivery.
United StatesWhat I'm looking for
I’m a ServiceNow Quality Assurance Engineer and Business Analyst with nine years of ITSM and ITOM experience, focused on Service Request Fulfillment, Incident, Change, CMDB and discovery. I partner with product owners, architects and developers to design test strategies, build ATF and automation frameworks, execute functional/regression/UAT testing, and validate complex cloud migrations to ensure stable, production-ready releases.
I excel at translating stakeholder needs into user stories and acceptance criteria, implementing CI/CMDB integrations, and improving platform quality through metrics and process improvements. I’ve led QA and Scrum activities across financial, logistics and medical domains, mentored cross-functional teams, and hold certifications including SAFe Scrum Master, PSM and ITIL v4.
Experience
Work history, roles, and key accomplishments
ServiceNow QA Lead
PNC Bank
Jul 2023 - Present (2 years 11 months)
Lead QA for ServiceNow ITOM/ITSM migrations and releases, developing test plans and automation to validate data integrity during a major on-premises to cloud migration and ensuring timely defect resolution and compliance with platform best practices.
Owned Service Mapping, CMDB health and discovery processes while facilitating scrum ceremonies, mentoring teams through Agile adoption, and validating integrations and sys_script rules for pre-prod releases.
ServiceNow Analyst BA/QA
Synapsis
Feb 2017 - Dec 2020 (3 years 10 months)
Performed functional and regression testing for ServiceNow, created user stories and acceptance criteria, supported upgrades and release management, and collaborated with stakeholders to ensure requirements were met.
ServiceNow Business Analyst
Proximus
Mar 2016 - Jan 2017 (10 months)
Documented workflows and translated business requirements into technical specifications for ServiceNow ITSM implementations, supported migrations and end-to-end QA/UAT, and guided stakeholders and developers through deployments.
Education
Degrees, certifications, and relevant coursework
Rufus Giwa Polytechnic
Bachelor of Science, Accounting
2012 - 2012
Completed a Bachelor-level program in Accounting at Rufus Giwa Polytechnic in 2012.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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