Ross User

Planned Ultrafast fibre PON’S throughout Northern Ireland and GB to bring fibre to the premise (FTTP). Used GIS software to manage the design of new networks and Microsoft Excel to run MACROS and generate planned cost of build, planning documents, and actual build costs.

Monitored and troubleshooted network devices in cloud environments using tools like DynaTrace. Resolved incidents efficiently by liaising with engineers and clients, and created scripts in Python to automate administrative tasks.

Provided high-quality products and services to customers, demonstrating excellent customer service skills. Was selected and trained as a coffee master barista, showcasing a quick learning ability.

Assisted customers with their needs and maintained a tidy store environment. Handled transactions and provided information on products.

Engaged with customers to provide assistance and ensure a positive shopping experience. Managed point-of-sale transactions and maintained store cleanliness.

Supported customers with product inquiries and facilitated purchases. Contributed to maintaining an organized and welcoming store atmosphere.

Achieved the CompTIA Network+ certification, validating foundational knowledge in networking. Also completed the CISCO CCNA certification.

Obtained the CompTIA Cybersecurity Analyst+ certification, demonstrating proficiency in cybersecurity analysis. Completed a series of courses and practical lab work as part of a cybersecurity traineeship.

Grade: 2:2

Studied a Bachelor of Science in Mathematics, developing strong analytical and problem-solving skills. Gained a solid foundation in mathematical principles and applications.

Grade: B-C (A-Levels), A*-D (GCSEs)

Completed three A-Levels with grades B-C. Achieved 10 GCSEs with grades A*-D.

Completed the CompTIA A+ certification, covering essential IT skills. Gained knowledge in hardware, software, and troubleshooting.