At Rehab Medical, I oversee a multi-state team of 11 technicians, aligning daily work with organizational goals and quality standards. I coach and support performance, and help resolve complex service and insurance challenges.
I also oversee prior authorization and insurance documentation, focusing on accuracy, compliance, and timely reimbursement. I work across billing, clinical documentation, and customer service to improve workflows.
At Shalom Health Care Center, I led daily operations for healthcare centers and supported operations at 26 school-based clinics. I developed operational policies and procedures, worked to improve patient access, and created procedures for a high-volume bilingual call center.
My work at Shalom also included managing a federally funded construction and renovation project, reporting progress to HRSA, and working with Finance on a patient portal payment system. Earlier, I supported quality improvement at Shalom, managed a hospital liaison team at Home Health Depot, and worked as a research intern at Indiana University.
