Open to opportunities

Ross Hutchinson

@rosshutchinson

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Energetic professional with a strong background in customer service.

United Kingdom

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What I'm looking for

I am looking for a role in a purpose-driven company that values problem-solving and teamwork.

I am an energetic and highly motivated professional with over 4 years of experience in managing operations and client relationships. My background spans both the UK and abroad, where I have honed my skills in customer service, team leadership, and high-pressure environments. I pride myself on my ability to communicate effectively and make time-sensitive decisions that enhance service excellence.

Currently, I serve as the General Manager at Plumbing and Gas Direct in London, where I oversee daily operations across multiple sites. My role involves managing client enquiries, lead acquisition strategies, and ensuring high standards of service delivery. I have a proven track record of resolving logistical issues efficiently and maintaining strong client relationships, often under tight deadlines.

Previously, I managed a high-pressure hospitality environment at The Irish Embassy Pub in Thailand, where I delivered exceptional customer service to a diverse clientele. My experience also includes founding a successful catering business, which has equipped me with a strong understanding of client acquisition and relationship management. I am now eager to bring my skills to a purpose-driven company like Goodlord, where I can contribute to helping tenants secure their dream homes.

Experience

Work history, roles, and key accomplishments

Current

General Manager

Current

Plumbing and Gas Direct

Mar 2023 - Present (2 years 6 months)

Oversaw daily operations across multiple plumbing and heating sites, ensuring high standards of service delivery. Acted as the first point of contact for all new client enquiries, managing leads from initial contact through to successful onboarding.

Operations Management Lead Management Team Coordination Customer Relationship Management

General Manager

The Irish Embassy Pub

Aug 2019 - Present (6 years 1 month)

Managed staff and daily operations in a high-pressure hospitality environment, delivering excellent customer service to a wide variety of international guests. Handled complaints, coordinated inventory and schedules, and improved overall efficiency.

Customer Service Inventory Management Scheduling

English Teacher

Wat Thong Don Pathom Primary School

Aug 2018 - Present (7 years 1 month)

Delivered engaging English lessons to primary students, maintaining classroom discipline and tracking student progress. Built strong communication channels with parents and school leadership.

Classroom Management Student Progress Tracking Curriculum Development

Temporary English Teacher

Pittiyakhom Matthayom Secondary School

Jun 2018 - Present (7 years 3 months)

Delivered engaging English lessons to secondary students. Maintained classroom discipline and tracked student progress.

Classroom Management Lesson planning Educational Technology

Managing Director

H and M ICO Ltd

Nov 2016 - Present (8 years 10 months)

Founded and managed a successful catering business serving corporate clients. Oversaw client acquisition, staff scheduling, food quality, and compliance.

Business Management Scheduling Compliance Management

Assistant Electrician

Genelec Ltd

Jan 2013 - Present (12 years 8 months)

Assisted electricians with various electrical installations and repairs. Gained practical experience in wiring, circuit testing, and safety protocols.

Electrical Installation Circuit Testing

Skilled Labourer

RGB Projects

Mar 2011 - Present (14 years 6 months)

Performed various manual labor tasks on construction sites. Supported skilled tradespeople and ensured site cleanliness and organization.

Manual labor Construction Support Tool Handling Safety Procedures

Assistant Welder

Hollywood Design

Jul 2008 - Present (17 years 2 months)

Assisted welders in fabricating and assembling metal structures. Gained experience in various welding techniques and metalwork.

Welding Metal Fabrication Assembly

Education

Degrees, certifications, and relevant coursework

The Open University

BSc (Hons) Open Degree, Open Degree

2009 - 2015

Undertook a comprehensive Open Degree program, gaining a broad understanding across various disciplines. Developed strong analytical and research skills through independent study.

University of Cambridge

Certificate in English Language Teaching to Adults, English Language Teaching

2011 - 2011

Completed the CELTA program, focusing on practical teaching skills and classroom management for adult learners. Gained proficiency in lesson planning, material development, and assessment techniques.

Werrington College

OCR Level 2 in Adult English Literacy, Adult English Literacy

2007 - 2008

Achieved OCR Level 2 certification in Adult English Literacy, demonstrating strong foundational skills in reading, writing, and communication. Enhanced proficiency in English language usage for professional and personal contexts.

Werrington College

OCR Level 2 in Adult Numeracy, Adult Numeracy

2007 - 2008

Obtained OCR Level 2 certification in Adult Numeracy, proving competence in essential mathematical skills. Developed practical numerical abilities applicable to various real-world scenarios.