Mandy Murai

Monitored apprentices' progress on Functional Skills modules across multiple platforms, updated records, chased students for completion, booked exams, and compiled monthly reports presented to schools to support student success.

Provided guidance to prospective law and nursing students, identified suitable programmes, and converted applications into acceptances.

Provided first-line response to IT queries, troubleshooting issues via phone, email, and in person, and supported internal departments with administrative tasks.

Oversaw daily operations of food & beverage and retail units, liaised with vendors, recruited and trained staff, created rotas, and analysed sales figures for forecasting.

Managed food and beverage service, controlled profit and loss, drove sales through events and promotions, managed rotas and labour costs, stock management, and recruited and trained staff.

Set up bar for efficient service, prepared and served drinks, rotated stock, managed staff breaks, trained new starters, handled cash, and occasionally performed merch desk duties.

Studied the legal side of music business as well as events management.