Open to opportunities

Rosselle Mae SALA

@rossellemaesala

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Licensed teacher with diverse experience in education and customer service.

Philippines

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What I'm looking for

I am looking for a role that allows me to utilize my teaching skills while fostering a positive learning environment.

I am a dedicated and passionate educator with a strong background in teaching and customer service. I hold a Bachelor of Secondary Education in MAPEH from Negros Oriental State University, where I developed a solid foundation in educational practices. My teaching journey has allowed me to work in various roles, including as a PE and English instructor, and most recently as an Art Teacher at Mandalay International Science Academy.

Throughout my career, I have also gained valuable experience in customer service and content writing. My roles as a Customer Service Representative at Teletech and Amazon, as well as a Content Writer at SPi Technologies, have honed my communication skills and ability to adapt to different environments. I thrive in dynamic settings and enjoy collaborating with diverse teams to achieve common goals.

Experience

Work history, roles, and key accomplishments

Art Teacher

Mandalay International Science Academy

Jun 2022 - Present (2 years 11 months)

Taught art to students across different age groups. Developed creative art projects and fostered artistic expression within the curriculum.

Art Education Curriculum Development Classroom Management Creative Teaching

Telemarketer, Trainer, and Hiring Manager

Medicare Millionaire

Jan 2018 - Present (7 years 4 months)

Performed telemarketing duties and conducted training for new hires. Managed the hiring process for night-shift positions, ensuring team growth.

Telemarketing Recruitment Sales Team Leadership

Customer Service Associate

Amazon

Oct 2016 - Present (8 years 7 months)

Assisted customers with a wide range of inquiries and concerns. Maintained high standards of customer satisfaction through effective issue resolution.

Customer Support Communication Data Entry Problem Solving

PE and English Instructor

Infant King Academy

Jun 2016 - Present (8 years 11 months)

Instructed students in Physical Education and English subjects. Developed and delivered engaging lesson plans to foster student learning.

Teaching Curriculum Development Classroom Management English Language

Online Teacher

51talk

Mar 2016 - Present (9 years 2 months)

Taught English to online students from various backgrounds. Utilized virtual platforms to create interactive and effective learning experiences.

Online Learning ESL Communication

Content Writer/Editor

SPi Technologies, Inc.

May 2015 - Present (10 years)

Wrote and edited diverse content for various platforms. Ensured accuracy, clarity, and adherence to editorial guidelines.

Content Writing Editing Proofreading Copywriting Research

Customer Service Representative

Teletech

Aug 2012 - Present (12 years 9 months)

Provided comprehensive customer service and support to clients. Efficiently resolved customer inquiries and issues, ensuring high satisfaction.

Customer Service Problem Solving Communication Data Entry

Education

Degrees, certifications, and relevant coursework

Negros Oriental State University- Bais Campus II

Bachelor of Secondary Education, MAPEH

Completed a Bachelor of Secondary Education with a specialization in Music, Arts, Physical Education, and Health (MAPEH). Gained comprehensive knowledge in teaching methodologies and curriculum development for secondary education.

Bais City National Science High School

High School Diploma, Secondary Education

Attended a national science high school, developing foundational knowledge in various academic subjects. Prepared for tertiary education through a rigorous curriculum.

Manjuyod National High School

High School Diploma, Secondary Education

Completed final year of secondary education, building upon core academic skills. Focused on preparing for higher education and future career paths.

Bais City Pilot School-Special Elementary Science Class

Elementary School Certificate, Elementary Education

Completed elementary education with a focus on science, developing foundational literacy and numeracy skills. Participated in a special science class to foster early scientific inquiry.