Open to opportunities

Rosmery Rodriguez Arias

@rosmeryrodriguezaria

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I streamline administrative operations, payroll, customer service, and team coordination for remote support roles.

Colombia

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What I'm looking for

I'm seeking a remote Administrative Assistant or Virtual Assistant role where I can apply my experience in administrative management, customer service, payroll support, scheduling, and personnel coordination.

I've supported administrative and financial operations at R&R Power Group SRL, processing payroll, calculating budgets, and preparing accurate reports for a 40-person team.

I also provided administrative assistance and customer service for internal and external clients, helping acquire 20% new customers. I supported recruitment and personnel management by adjusting competency profiles for technical vacancies.

At Excell Technical Services de Mexico (Iberostar The Club), I supervised daily operations and staff while coordinating service for 400 guests weekly. I managed cash transactions, inventory, and purchasing of approximately $6,000 weekly, and resolved guest concerns with empathy and professionalism.

I bring more than five years of administrative management, customer service, data entry, calendar management, and email management experience. I work in Spanish and intermediate English using Microsoft Office, Google Workspace, CRM systems, Zoom, Origos, and Salesforce.

Experience

Work history, roles, and key accomplishments

Administrative and Financial Manager

R&R Power Group SRL

Jan 2022 - Dec 2024 (2 years 11 months)

Managed daily administrative and financial operations, including payroll processing and budget calculation for a team of 40 people. Provided administrative assistance and customer service, improving satisfaction and acquiring 20% newer customers.

Payroll Processing Budgeting Customer Service Staff Recruitment Personnel Management Administrative Support

VACATION CLUB HOSTESS MANAGER

Excell Technical Services de Mexico (Iberostar The Club)

Nov 2014 - Aug 2022 (7 years 9 months)

Supervised daily operations and staff across assigned areas, coordinating service for 400 guest weekly.
Delivered customer service to guests and resolved complaints with empathy and professionalism, achievingan increase in repeat customers.
Managed cash transactions, inventory, and purchasing, handling approximately $6,000 weekly. personnel management for a team of 15