Roshni Sheikh

I’m a detail-oriented customer and account support professional with approximately two years of experience resolving product, order, and account queries across email and chat for B2B and international clients. I’m known for account ownership, issue escalation, and cross-functional coordination that keeps service standards consistent.

In my current role as Associate – Operations at UnifyCX (GlowTouch Technologies), I support daily account and operational queries for a US-based client in a shared-services environment. I coordinate with internal and external stakeholders, monitor performance metrics and account records, and maintain accurate documentation while problem-solving through partial international time-zone overlap.

Previously, as a Customer Support Executive at SquadRun, I owned and resolved 80+ daily customer and account queries via calls, chat, and email. I also identified recurring issues, escalated them systematically to resolution, and improved turnaround time—then trained 350+ students in Python fundamentals while building structured training documentation and using performance data to spot trends.