Rosemary Njoki

I am an empathetic, results-driven customer experience professional with over 3 years of experience in customer service, relationship management, and administrative coordination. I combine people-centered communication with strong organizational skills to deliver high-quality support in remote and multicultural environments.

At Skylarx Creations I managed end-to-end client relationships and coordinated cross-functional workflows, achieving a 98% satisfaction rate and reducing response time by 40%. In prior roles I maintained CSAT ratings of 95%+ and consistently met performance KPIs while handling high-volume queues using Zendesk.

I am proficient with CRM and collaboration tools such as Zendesk, Trello, ClickUp, Notion, and Google Workspace, and I use data-driven approaches to improve issue resolution turnaround and strengthen client retention. I also have hands-on experience in social media management, upselling support, and administrative reporting.

I thrive in fast-paced, remote settings where empathy, clear communication, and operational discipline are valued. I am passionate about creating exceptional customer experiences that drive retention, brand loyalty, and business growth.