Rosemary Mumbi
@rosemarymumbi
Customer support and presentation specialist delivering clear communication and impactful visual storytelling.
KenyaWhat I'm looking for
I am a customer support and presentation specialist with experience in technical support, escalation management, and freelance content and PowerPoint design. I have worked part-time and freelance roles where I researched, wrote, edited, and designed presentations that follow client guidelines, meet deadlines, and communicate complex information clearly.
I bring hands-on experience with Zendesk, Slack, Google Docs, data visualization, Canva, ChatGPT and other AI tools, and a background supporting HR processes and onboarding. I focus on timely issue resolution, improving customer experience metrics, and crafting branded visual storytelling to drive engagement and clarity.
Experience
Work history, roles, and key accomplishments
Provide researched, written, and visually structured PowerPoint presentations, meeting client guidelines and deadlines while optimizing files for delivery. Manage revisions and ensure brand/style adherence to improve client satisfaction.
Customer Support Agent
SamaSource
Dec 2019 - May 2020 (5 months)
Responded to customer inquiries via email, phone and chat, provided accurate product information, troubleshot issues and escalated complex problems to ensure timely resolution. Maintained service quality standards during part-time engagement.
Technical Support Manager
CloudFactory
Jan 2017 - Nov 2019 (2 years 10 months)
Oversaw support processes and acted as escalation point for technical issues, monitored KPIs such as resolution times and customer satisfaction, and prepared reports to inform product and management decisions. Led improvements to team performance metrics.
Assistant HR Intern
Nairobi City Council
Maintained employee records, assisted with attendance and leave tracking, supported policy updates and compliance activities, and aided HR administrative processes to streamline operations.
Assistant HR Intern
Water Conservation and Pipeline Corporation
Prepared onboarding materials, verified new hire paperwork, assisted orientation and training logistics, and supported recruitment tasks including resume screening and interview coordination.
Education
Degrees, certifications, and relevant coursework
TUTangaza University
Bachelor of Arts, Communication and Arts
2023 -
Pursuing a degree in Communication and Arts with coursework in communication theory and media practices.
Kiambu Institute of Science and Technology
Diploma, Human Resource Management
2015 - 2018
Completed a Diploma in Human Resource Management covering HR processes, recruitment, and employee relations.
St. Bhakita Gataragwa Girls High School
Kenya Certificate of Secondary Education, General Secondary Education
2010 - 2014
Completed secondary education and obtained the Kenya Certificate of Secondary Education.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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