Rosemary Kinyira
@rosemarykinyira
Customer service and front-desk professional blending AI fundamentals to improve client experiences.
KenyaWhat I'm looking for
I’m a customer-focused, detail-oriented professional with experience in front-desk operations and client service in high-volume environments. I handle client inquiries with strong professional communication, manage multiple tasks efficiently, and keep accurate, organized records to support smooth daily operations.
I also help users with system navigation and user support, ensuring timely follow-up and resolution of client requests. Alongside my customer service work, I’m building an interest in AI—using prompt writing and basic coding concepts to improve workflow support and operational efficiency, and I contributed to the MSAADA desk project through front-end development.
Experience
Work history, roles, and key accomplishments
Customer Service Support Assistant
Directorate of Immigration Services
Sep 2025 - Dec 2025 (3 months)
Managed high volumes of client inquiries while assisting users with system navigation and timely follow-up and resolution of requests. Maintained accurate records and supported front desk workflows; contributed to the MSAADA desk project with front-end development support.
Customer Service / Front Desk Assistant
Directorate of Immigration Services
Jan 2021 - Apr 2021 (3 months)
Provided front desk support in a busy public service environment by responding to inquiries and guiding clients through procedures clearly. Maintained accurate records and collaborated with team members to ensure smooth service delivery.
Education
Degrees, certifications, and relevant coursework
Jomo Kenyatta University of Agriculture and Technology (JKUAT)
Bachelor of Science in Information Technology, Information Technology
2022 - 2025
Earned a bachelor’s degree at JKUAT from September 2022 to December 2025.
Jomo Kenyatta University of Agriculture and Technology (JKUAT)
Diploma
2019 - 2021
Completed diploma studies at JKUAT from May 2019 to November 2021.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Skills
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